1. Introduction
This Privacy Policy explains how Kresto Ceramics (“we,” “us,” or “our”) collects, uses, and safeguards the personal information of visitors (“you” or “your”) who access our website (the “Website”). We are committed to protecting your privacy and ensuring the security of your personal information when you browse or interact with our Website.
By accessing or using our Website, you agree to the terms described in this Privacy Policy. If you do not agree with these practices, please refrain from using our Website.
2. Information We Collect
We collect certain information to provide and improve our products and services.
Personal Information
- Contact Details: Name, email address, phone number, and address when you submit enquiries, request quotations, or contact us through forms.
- Payment Information: Billing details or payment-related information, collected securely through third-party payment gateways when applicable.
Non-Personal Information
- Browsing Data: IP address, browser type, operating system, pages visited, and time spent on the Website, collected via cookies and similar technologies.
- Device Information: Details about the device used to access our Website, such as device type and screen resolution.
3. How We Use Your Information
The information collected may be used for the following purposes:
- Service Delivery: To process enquiries, provide information about tiles, sanitary ware, granites, and related products, and manage customer requests.
- Communication: To respond to queries, provide customer support, and share relevant updates.
- Marketing: To send promotional content, offers, or product updates, where permitted by law.
- Website Optimization: To analyze user behavior and improve Website performance and user experience.
- Legal Compliance: To comply with legal requirements and protect our rights and interests.
4. Sharing of Information
Kresto Ceramics does not sell or rent your personal information. We may share information only in the following situations:
- Service Providers: With trusted third-party partners who assist in operations such as payment processing or delivery services.
- Legal Obligations: When required by law, regulation, or legal process to protect our rights or comply with authorities.
- Business Transfers: In the event of a business merger, acquisition, or asset transfer, personal information may be included as part of the transaction.
5. Cookies and Tracking Technologies
Our Website uses cookies and similar technologies to enhance user experience and analyze traffic patterns.
- Cookies: These are small data files stored on your device to remember preferences and improve functionality. You may disable cookies through your browser settings, though some Website features may be limited.
6. Data Security
We implement appropriate technical and organizational measures to protect personal information from unauthorized access, misuse, or disclosure. Sensitive data is handled securely, and regular reviews are conducted to maintain safety standards. However, no online data transmission is entirely secure, and absolute security cannot be guaranteed.
7. Your Rights and Choices
You have the right to:
- Access or update your personal information.
- Request the Deletion of your data, subject to legal obligations.
- Opt out of Marketing communications at any time.
8. Third-Party Links
Our Website may include links to external websites. Kresto Ceramics is not responsible for the privacy practices or content of these third-party sites. We recommend reviewing their privacy policies before sharing any personal information.
9. Changes to This Privacy Policy
Kresto Ceramics may update this Privacy Policy periodically to reflect changes in practices or legal requirements. We encourage users to review this page regularly to stay informed about how their information is protected.
